FAQS

BOOKING & CANCELLATION

WHAT ARE THE CURRENT DEPOSIT & CANCELLATION POLICIES?

CANCELLATION POLICY

In order for you to plan your vacation without worries, we offer a free cancellation guarantee up to 14 days before arrival.

In case of cancellation between 13 days and 7 days before the agreed arrival date, a cancellation fee in the amount of 70% of the agreed arrangement price is payable.

In case of cancellation 6 days or more before the agreed arrival date or non-arrival, a cancellation fee in the amount of 90% of the total price is to be paid.

In case of an active travel warning of your home country or a ban or lockdown in Austria, bookings can be cancelled free of charge.

We will gladly book the deposit on your next stay or return the amount to you immediately if you wish.

For further information please visit www.hotelverband.at. 
Please note that in case of early departure, the entire travel time will be charged.

 

DEPOSIT INFORMATION

Per week and apartment 30% of the total travel price will be charged as a deposit. You are welcome to make this by bank transfer (please indicate date and name - bank details can be found below).
-Please note that there are additional charges for deposits from Swiss bank accounts - or you can give us your credit card number with expiration date and check digit (credit card details can be obtained by fax or phone) and we will debit the amount.

Translated with www.DeepL.com/Translator (free version)Hier finden Sie wichtige Informationen zu Ihrem Aufenthalt in den Homes by Riml zum Download. 

Klicken Sie das gewünschte Dokument an und laden Sie sich sich herunter - dann können Sie es abspeichern, ausdrucken oder verschicken. 

Everything you should know

ARRIVAL

The check-in and the hand-over of keys takes place in our in-house sports store. Rooms on arrival: ready for check-in from 3:00 p.m. On departure: please check-out by 9:00 a.m. A late arrival is possible via key safe.

BANK DETAILS

UID No.: ATU32855309

Company register number: 21.603w

Bank for Tyrol and Vorarlberg (BTV)

IBAN: AT741640000140139610

BIC: BTVAAT22

We accept the following credit cards: Visa, MasterCard

 

 

TRAVEL CANCELLATION INSURANCE

In your own interest we ask you to take out a travel cancellation insurance. Furthermore, many credit card institutes already offer cancellation insurances, please inform yourself whether this also applies to your card. Here is a link for information: https://www.europaeische.at/service/reisemagazin/bietet-meine-kreditkarte-ausreichend-schutz

ADDITIONAL COSTS

In addition to the total price the following costs will be charged:

Local tax/Infrastructural Euro, this is € 3,50 per person per night. Children under 15 years are exempt from these costs. For the final cleaning we charge € 100,- per apartment.

DOWNLOADS

 General terms and conditions of the hotel industry for download

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